PERSONAL CARE ATTENDANT
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May Perform Health-Related tasks, through RN delegation and/or Client Direction of Health Maintenance Activities:
Administration of medications
Other tasks that an RN determines an unlicensed person can safely perform and the Agency has a protocol for the specific task: the Agency RN must complete required paperwork for Agency protocol prior to the PAS/habilitation Attendant beginning Client Direction of the specific task. Practices safe motor vehicle procedures at all times while transporting the client. Complies with the following Agency administrative responsibilities:
Submits time worked through Agency approved telephonic Electronic Visit Verification system in accordance with Agency protocol.
Performs client specific assignments according to the client's individual service plan (ISP).
Does not perform duties outside fo the client's ISP without prior authorization fromt he Agency supervisor.
Attends Agency training programs and in-service sessions as required.
Observes Agency confidentiality policies at all times.
Complies with program standards and Agency Policies and Procedures at all times.
Willingness to work with clients and their families.
Able to work independently; includes time management skills in being able to manage one's own time and the time of others.
Excellence interpersonal relations skills, including active listening skills such as giving full attention to what others are saying, taking time to understand points being made, and asking questions as appropriate.
Able to communicate with health care professionals, clients, families and the general public.
Written and verbal communication skills are required in communicating effectively in writing and verbal as appropriate for the needs of the audience.
EXPERIENCE AND EDUCATION
Must be 18 years of age or older.
Must have a high school diploma or certificate recogized by a state as the equivalent of a high school diploma, or is enrolled in a vocational education program.
Has demonstrated competency to perform the tasks assigned by the supervisor, when competency cannot be determined through education and experience.
At least two (2) personal references that evidence the person's ability to provide a safe and healthy environment for the client.
Must not have any convictions for certain crimes described in state criminal legislation related to caring for the aged or the disabled.
CPR and/or First Aid (if applicable, per program).
Must have reliable transportation.
A Wide Range of Opportunities
Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Receive, sort and distribute daily mail/deliveries
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Order front office supplies and keep inventory of stock
Update calendars and schedule meetings
Arrange travel and accommodations, and prepare vouchers
Keep updated records of office expenses and costs
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Proven work experience as a Receptionist, Front Office Representative or similar role
Proficiency in Microsoft Office Suite
Hands-on experience with office equipment (e.g. fax machines and printers)
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
High school degree; additional certification in Office Management is a plus
Be in control
The top 10 responsibilities of a manager in Healthcare Operations are as follows:
Managing Staff: Healthcare Operation Managers supervise and evaluate healthcare facility staff.
Ensuring Safety: To protect patients, managers ensure the confidentiality and integrity of the healthcare facility.
Maintaining Financial Stability: Because managers are responsible for the day to day operations of the facility, managers must secure the financial stability of the establishment.
Creating Reports: A manager creates reports that convey the daily logistics and the long-term impacts of these daily logistics on the healthcare facility.
Preserving Facility Integrity: To ensure patient satisfaction, a manager cultivates an efficient and safe environment.
Purchasing Equipment: Healthcare Operation Managers replace failing and outdated equipment and maintain adequate amounts of healthcare supplies.
Collecting Data: Managers collect significant data and use the data to improve patient care.
Communicating with Personnel: By fostering strong communication across medical staff and non-medical staff, managers create an efficient work environment.
Assessing Problems: Managers must be able to make decisions to resolve problems quickly.
Managing Policy: Healthcare Operation Managers enforce policies and oversee the staffs’ compliance to policies.
The following 8 skills are needed to enhance professional development:
Communication: A healthcare operations manager must be able to express expectations and give strong feedback for future operations effectively.
Delegation: To maintain max efficiency, a manager should be able to delegate tasks to other employees.
Positivity: Employees are most efficient when working in positive work environments. Managers should cultivate positive group dynamics.
Collaboration: Healthcare environments demand group collaboration and open discussion.
Flexibility: In a fast-paced environment, managers must be able to alter plans quickly.
Organisation: As there are many different responsibilities for healthcare operations managers, they must be organised to maximise facility efficiency.
Problem Solving: Managers should be able to respond to a diverse set of issues using critical thinking to determine the impacts of their decisions.
Stress Management: To excel, managers should compartmentalise the various stresses that accompany a job in healthcare operations.
Must have highschool diploma and one year experience in a management position
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