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Be a Part of Our Team!

Job Description

May Perform Health-Related tasks, through RN delegation and/or Client Direction of Health Maintenance Activities:

  • Bowel Program

  • Wound Care

  • Suctioning

  • Administration of medications

  • Catheterization

  • Tube feeding

  • Tracheotomy care

  • Other tasks that an RN determines an unlicensed person can safely perform and the Agency has a protocol for the specific task: the Agency RN must complete required paperwork for Agency protocol prior to the PAS/habilitation Attendant beginning Client Direction of the specific task. Practices safe motor vehicle procedures at all times while transporting the client. Complies with the following Agency administrative responsibilities:

  • Submits time worked through Agency approved telephonic Electronic Visit Verification system in accordance with Agency protocol.

  • Performs client specific assignments according to the client's individual service plan (ISP).

  • Does not perform duties outside fo the client's ISP without prior authorization fromt he Agency supervisor.

  • Attends Agency training programs and in-service sessions as required.

  • Observes Agency confidentiality policies at all times.

  • Complies with program standards and Agency Policies and Procedures at all times.​​


  • Willingness to work with clients and their families.

  • Able to work independently; includes time management skills in being able to manage one's own time and the time of others.

  • Excellence interpersonal relations skills, including active listening skills such as giving full attention to what others are saying, taking time to understand points being made, and asking questions as appropriate.

  • Able to communicate with health care professionals, clients, families and the general public.

  • Written and verbal communication skills are required in communicating effectively in writing and verbal as appropriate for the needs of the audience.


  • Must be 18 years of age or older.

  • Must have a high school diploma or certificate recogized by a state as the equivalent of a high school diploma, or is enrolled in a vocational education program.

  • Has demonstrated competency to perform the tasks assigned by the supervisor, when competency cannot be determined through education and experience.

  • At least two (2) personal references that evidence the person's ability to provide a safe and healthy environment for the client.

  • Must not have any convictions for certain crimes described in state criminal legislation related to caring for the aged or the disabled.

  • CPR and/or First Aid (if applicable, per program).

  • Must have reliable transportation.


A Wide Range of Opportunities


  • Greet and welcome guests as soon as they arrive at the office

  • Direct visitors to the appropriate person and office

  • Answer, screen and forward incoming phone calls

  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

  • Provide basic and accurate information in-person and via phone/email

  • Receive, sort and distribute daily mail/deliveries

  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

  • Order front office supplies and keep inventory of stock

  • Update calendars and schedule meetings

  • Arrange travel and accommodations, and prepare vouchers

  • Keep updated records of office expenses and costs

  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing


  • Proven work experience as a Receptionist, Front Office Representative or similar role

  • Proficiency in Microsoft Office Suite

  • Hands-on experience with office equipment (e.g. fax machines and printers)

  • Professional attitude and appearance

  • Solid written and verbal communication skills

  • Ability to be resourceful and proactive when issues arise

  • Excellent organizational skills

  • Multitasking and time-management skills, with the ability to prioritize tasks

  • Customer service attitude

  • High school degree; additional certification in Office Management is a plus


Be in control

The top 10 responsibilities of a manager in Healthcare Operations are as follows:

  1. Managing Staff: Healthcare Operation Managers supervise and evaluate healthcare facility staff.

  2. Ensuring Safety: To protect patients, managers ensure the confidentiality and integrity of the healthcare facility.

  3. Maintaining Financial Stability: Because managers are responsible for the day to day operations of the facility, managers must secure the financial stability of the establishment.

  4. Creating Reports: A manager creates reports that convey the daily logistics and the long-term impacts of these daily logistics on the healthcare facility.

  5. Preserving Facility Integrity: To ensure patient satisfaction, a manager cultivates an efficient and safe environment.

  6. Purchasing Equipment: Healthcare Operation Managers replace failing and outdated equipment and maintain adequate amounts of healthcare supplies.

  7. Collecting Data: Managers collect significant data and use the data to improve patient care.

  8. Communicating with Personnel: By fostering strong communication across medical staff and non-medical staff, managers create an efficient work environment.

  9. Assessing Problems: Managers must be able to make decisions to resolve problems quickly.

  10. Managing Policy: Healthcare Operation Managers enforce policies and oversee the staffs’ compliance to policies.

The following 8 skills are needed to enhance professional development:

  1. Communication: A healthcare operations manager must be able to express expectations and give strong feedback for future operations effectively.

  2. Delegation: To maintain max efficiency, a manager should be able to delegate tasks to other employees.

  3. Positivity: Employees are most efficient when working in positive work environments. Managers should cultivate positive group dynamics.

  4. Collaboration: Healthcare environments demand group collaboration and open discussion.

  5. Flexibility: In a fast-paced environment, managers must be able to alter plans quickly.

  6. Organisation: As there are many different responsibilities for healthcare operations managers, they must be organised to maximise facility efficiency.

  7. Problem Solving: Managers should be able to respond to a diverse set of issues using critical thinking to determine the impacts of their decisions.

  8. Stress Management: To excel, managers should compartmentalise the various stresses that accompany a job in healthcare operations.

  • Must have highschool diploma and one year experience in a management position​

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